• TAAB - Travel Agents Association of Bengal | +91 98304 89892

Guiding Principles for TAAB Members

The Primary aims and objectives of this Code of Conduct are:

To ensure that the Tourist, receives the best possible service from TAAB Members.
To enhance the reputation, standing and good will of TAAB and its Members.
TAAB has a long standing reputation and good will of being the travel industry’s seal of approval when it comes to the professionalism of our members as service providers. We operate in a world, where relationships between Suppliers / Suppliers / Service Providers and Customers have become more complex and intricate. The members of TAAB hereby pledge themselves to conduct their business activities in a manner that promotes the ideal of integrity in travel trade and agree to adhere to applicable sections of the following principles of the TAAB Code of Ethics and Professional Responsibility & accountability, thereby setting up standards / bench marks, for quality service, befitting of being a TAAB MEMBER.
Complaints arising under this Code shall be filed in writing with the TAAB Office & Official mail. TAAB has the following categories of membership: Active, Allied, & Associate.

As a basis of all actions, business and non business, taken by our members, we believe that –

  1. We believe in treating others as we ourselves would like to be treated.
  2. We believe in dealing honestly and fairly with each other’s clients, Providers of services, employees or employers past and present, and with the general public.
  3. We recognize the right of those with whom we deal to make a profit.
  4. We believe that business profitability is not only a right, but an obligation in order to preserve the continuity of our business and the quality of our product and service.
  5. We believe that we have the responsibility constantly to strive to improve our product and service to make it the best value possible.
  6. We believe that the best interests of all are served when we pay fair wages and provide steady employment, education, and career opportunities for our employees.
  7. We believe in a policy of proper conduct with courtesy to all individuals with whom we deal, and provide prompt and undisputedly excellent service to all our customers and business associates.
  8. We expect all TAAB members to represent their companies and their products and services honestly, diligently and proudly.
  9. We believe that we have a responsibility to our customers, suppliers, business associates, and fellow TAAB members, and this should take precedence over all other interests.
  10. We believe that there is an interaction between business policies and social responsibilities, and that all business policies should be aimed at the mutual satisfaction of all business associates.

Responsibilities of TAAB Members:

  1. Accuracy. TAAB members should be factual and accurate when providing information about their services and the services of any firm they represent. They shall not indulge in any deceptive practices.
  2. Disclosure. TAAB members will provide in writing, upon written request, complete details about the cost, restrictions, and other terms and conditions, of any travel service sold, including cancellation and service fee policies. Full details of the time, place, duration, and nature of any sales or promotional presentation the customer will be required to attend in connection with his/her travel arrangements and shall be disclosed in writing before any payment is accepted.
  3. Responsiveness. TAAB members will promptly respond substantively to their clients’ and suppliers queries and complaints.